TECHNICAL SUPPORT

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NO DIALTONE


Make sure that the phone wire directly from the wall is connected to the 
phone jack of the modem.  Then connect an actual phone directly to the
phone jack of the modem.
Lift up the phone’s handset and  see if there is a dialtone.

If you have call waiting enabled, please clear all messages and disable it using *70, 
before the number you  are about to dail.

Go to the System icon found in Control panel.  Click on the Device manager tab. 
Click on modem and  then highlight the modem installed in your system. 
Click on Properties. Then click on Connection.
Take the checkmark off of Wait for dialtone before dialing.

Go into your Bios menu by rebooting, upon bootup when it asks you to press 
a specific key (usually DEL) to enter Setup or Bios press it.  Go to 
Chipset Features Setup and look on OnChip USB and USB  keyboard support. 
Make sure both of those are enabled.  Save and exit.

Obtain the latest driver from www.amquestmodem.com for your modem and it is 
installed properly. 

Obtain the latest motherboard drivers from the motherboard manufacturer’s 
website.  (If you motherboard  has a VIA chipset, you can go to www.via.com.tw 
where you will find the IRQ routing fix for this motherboard’s problems.
 

Go to the System icon found in Control panel.  Click on the Device manager tab. 
Click on modem and  then highlight the modem installed in your system.  Click on 
Properties. Then click on Connection.
Take the checkmark off of Wait for dialtone before dialing.

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