What's he on about now?

In case the articles, essays and opinions throughtout this site just weren't enough for you, here's my online diary (a.k.a. 'blog'). It's as close as you'll come to the inside of my head, so don't say I didn't warn you
(and remember, you can always e-mail me if you love or loathe anything you're about to read)...


   Thursday, October 10, 2002

STILL A BAD, BAD MAN

A brief conversation with the pub manager this morning allayed my fears over any poor reaction to Wednesday night's closing. The photographer who threatened to fight me, as though I were evicting him from his home, apparently plans to apologize. Fair enough.

The record store, oddly enough, became my next problem: the boss took me aside after work today to ask me about a complaint delivered to him, through his assistant, from a customer of mine. It seems that, when I told her we unfortunately weren't selling concert tickets to a particular event at the Opera House, she went away believing that I'd her we didn't sell ANY tickets for the Opera House EVER and that was quite rude to her. Here we go again -- it's the same thing I get occasionally at the pub after I tell people that they need to follow whatever rule they're currently breaking.

I find it exasperating since I generally try to be as polite as possible with people. Having suffered through countless snotty clerks and arrogant waiters in my day, I know how important dealing with someone pleasant can be when you need help. I strive to be that person. I don't even recall the incident in question -- I made that Opera House speech several times today in the same tone. Pointless to worry about it, of course -- you can't please everybody -- but, short of hugging everyone, I just don't see how I can be nicer to customers. Could that be the problem?

Labels: introspective, working girl