Building a Competency-based Practice Model
A practical process for establishing and maintaining competency-based service delivery

Dates and Locations Agenda Workshop Fee
Who should attend About the Program Hotel Information
Objectives Registration Form About the Facilitators
Workshop Dates and Locations
Organizations wishing to offer this workshop "in-house" for their staff can contact Quality Development Workshops for details and the organizational rate.
To Top Of Page
Who should attend:

This workshop will be of special interest to organizations who deliver, are planning to deliver or evaluate the delivery of professional services.   Nurse managers, program managers, clinical resource nurses, case managers, and direct care providers from acute care, long-term care, public health, and community services would find this practical process for establishing and maintaining competency-based service delivery useful as part of their practice.   Anyone responsible for performance management and continuous quality improvement would benefit from this workshop.

To Top Of Page
Objectives:
  • understand competence in context
  • experience a systematic approach to service development
  • be exposed to a framework for competency-based service delivery
  • opportunity to use "hands-on" tools to customize the framework for their own organization/practice
  • understand the four foundations of the model

    To Top Of Page
    Agenda:
    0745 - 0845: Registration
    0845 - 0900: Introduction
    0900 - 1200:
  • Competency in context: how did we get here and where
    		•
    (includes break) are we going?
  • Living the changes: the partnerships
    		•
    needed for competency-based programs
  • Constructing the framework
    		•
    1200 - 1300: Lunch
    1300 - 1600:
  • The four foundations:
    		•
    (includes break)       - Selection
          - Support
          - Development
          - Evaluation
  • As the world turns - the process in evolution
    		•
    1600 - 1630: Wrap up and Evaluation

    To Top Of Page
    About the Program:

    This workshop has been designed to provide participants with an opportunity to "fill in the gaps" as nursing services move to a competency-based practice model.    The program utilizes didactic presentation, small group work, as well as individual work and is designed to be experiential, practical, and an enjoyable opportunity to experience the steps to competency-based service delivery.

    To Top Of Page
    Competency-based Practice Model Registration Form:

    Please print

    Name:__________________________________________________________
    Title/Position:____________________________________________________
    Institution/Agency:_______________________________________________
    Street:___________________________________________________________
    ________________________________________________________________
    City:____________________________________________________________
    Province:________________     Postal Code:_________________

    Mailing Address:

    Street:___________________________________________________________
    ________________________________________________________________
    City:____________________________________________________________
    Province:________________     Postal Code:_________________

    Telephone:

    Home: (______)_____________    Work: (______)________________
    Fax:     (______)_____________

    Register me for:

    To Be Announced

    Space is limited to facilitate group work and case studies...register early

    Enrollment is limited to facilitate simulations and to maximize individual problem solving and feedback.

    Registration will be confirmed upon receipt of registration AND payment.

    Cancellations must be received in writing three weeks before the workshop date.   All refunds are subject to a $75.00 administration charge.

    To Top Of Page
    Workshop Fee

    Fee: $185.00 + $12.95 (GST) = $197.95
            GST # 893597146-RT0002
            (Fee includes lunch, breaks, and workshop material)

    Method of Payment:
             Personal Cheque                  Agency Cheque
            Make cheque payable to:  Quality Development Workshops
             Mastercard
            Credit card number:________________________________
            Expiry date:______________________________________
            Signature:________________________________________
    Mail this registration form (including payment) to:
            Quality Development Workshops
            59 Densgrove Road,
            Scarborough, Ontario
            M1G 2A2

    Or fax to: (416) 439-1691

    Telephone: (416) 431-5085
    E-mail:     gcainc@idirect.com
    Web page: http://webhome.idirect.com/~gcainc

    To Top Of Page
    Hotel Information

    Rooms are available for the workshop attendees.   Please make your reservations directly with the hotel.   You must identify yourself as attending the workshop to qualify for the special rate.   Book Early!


    To Top Of Page
    About the Facilitators

    Heather Bruce, R.N., B.Sc. N.
    Heather has an extensive background in health care including staff and management positions in acute care and community services.   As a senior manager of service delivery in the private and public sectors, she has developed a performance management system that has been successfully applied to the provision of competency-based service delivery.   As a speaker at provincial and national conferences, Heather has made presentations on "Enhancing Nursing Services," "Performance Management," "Opportunity Analysis," and most recently at the 1997 CINA Conference, "Competency-based IV Services."   Heather is a regular speaker for the middle management series on Telemedicine Canada.   Most recently, Heather was Director of Nursing Services for a national home health care organization and is currently Program Manager - Client Services for a community care access centre.

    Sharon Rodkin, R.N., CINA(c)
    Sharon's experience has included staff and management positions in acute care, community, and long-term care organizations in both Canada and the United States. She has an extensive background in IV services, holding numerous positions on the board of the Canadian Intravenous Nurses Association (CINA).
    Her positions have included Director of Nursing in a Toronto teaching hospital, Director of IV Services where she developed quality improvement tools to assess performance and monitor practice. More recently, Sharon was a Team Leader in a national home health care organization where she was involved in performance management. She is currently a Nurse Clinician in a long-term care setting.