Facilitated Dialogue
A negotiating technique

Dates and Locations Agenda Workshop Fee
Who should attend About the Program Hotel Information
Goals of the Program: Registration Form About the Facilitators
Workshop Dates and Locations
Organizations wishing to offer this workshop "in-house" for their staff can contact Quality Development Workshops for details and the organizational rate.
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Who should attend:

This workshop is designed to meet the needs of all managers, human resource personnel, union representatives, consultants, health care administrators (including acute care, long-term care, public health, and community health organizations), members of district health council, hospital boards, ombudspersons, advocacy persons, and anyone who needs to acquire a comfort level dealing with difficult relationships.

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Goals of the Program:

Facilitated Dialogue is using neutral-based techniques to avoid conflict.   It allows parties to discuss issues in a non-confrontational way by using reframing techniques, active listening, and brain storming. It can also utilize the assistance of a third-party neutral to prevent or resolve the conflict.

Facilitated Dialogue teaches an individual to:
  • air differences in a non-confrontational way
  • clarify interest and issues
  • brainstorm options
  • use interest-based negotiation techniques
  • give constructive criticism
  • reach mutual resolution

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    Agenda:
    0745 - 0845: Registration
    0845 - 0900: Introduction
    0900 - 1200:
  • Conflict definition
    		•
    (includes break)
  • Facilitated Dialogue definition
    		•
  • Negotiation techniques and skills
    		•
         - air differences
         - clarify issues and interests
         - brainstorm options
    1200 - 1300: Lunch
    1300 - 1545:
  • Case studies
    		•
    (includes break)
  • Role playing
    		•
  • Working through techniques and skills                           
    		•
    1545 - 1600: Wrap up and Evaluation

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    About the Program:

    An interactive program in which the participants are given the techniques and begin to develop the skills to use interest-based negotiations to prevent conflict.   The program utilizes theory presentation, group work, and skills development through case studies and role playing.

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    Facilitated Dialogue Registration Form

    Please print

    Name:__________________________________________________________
    Title/Position:____________________________________________________
    Institution/Agency:_______________________________________________
    Street:___________________________________________________________
    ________________________________________________________________
    City:____________________________________________________________
    Province:________________     Postal Code:_________________

    Mailing Address:

    Street:___________________________________________________________
    ________________________________________________________________
    City:____________________________________________________________
    Province:________________     Postal Code:_________________

    Telephone:

    Home: (______)_____________    Work: (______)________________
    Fax:     (______)_____________

    Register me for:

    To Be Announced

    Space is limited to facilitate group work and case studies...register early

    Registration will be confirmed upon receipt of registration AND payment.

    Cancellations must be received in writing three weeks before the workshop date.   All refunds are subject to a $75.00 administration charge.

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    Workshop Fee

    Fee: $325.00 + $22.75 (GST) = $347.75
            GST # 893597146-RT0002
            (Fee includes lunch, breaks, and workshop material)

    Method of Payment:
             Personal Cheque                  Agency Cheque
            Make cheque payable to:  Quality Development Workshops
             Mastercard
            Credit card number:________________________________
            Expiry date:______________________________________
            Signature:________________________________________
    Mail this registration form (including payment) to:
            Quality Development Workshops
            59 Densgrove Road,
            Scarborough, Ontario
            M1G 2A2

    Or fax to: (416) 439-1691

    Telephone: (416) 431-5085
    E-mail:     gcainc@idirect.com
    Web page: http://webhome.idirect.com/~gcainc

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    Hotel Information

    Rooms are available for the workshop attendees.   Please make your reservations directly with the hotel.   You must identify yourself as attending the workshop to qualify for the special rate.   Book Early!


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    About the Facilitators

    Mediated Solutions Incorporated

    Judith H. Clarkson, R.N., B.A., LL.B.
    Judith Clarkson has an extensive background in health care and public utilities, and is experienced in human resources, labour relations, and organizational issues.   With professional designations in both law and nursing, she currently practices, teaches, and consults about dispute prevention, management, and resolution in a wide range of public and private contexts.   Judith has a wide range of experience as a facilitator, a fact-finder, and a mediator, and has conducted group team building and executive negotiation coaching.

    Anne E. Grant, R.N., LL.M., C. Med.
    Qualified as a registered nurse, a lawyer, and a mediator, Anne Grant practices conflict management and dispute resolution full-time.   She has designed systems for managing disputes in the insurance industry and health care. As a member of the Dispute Resolution faculty group at the University of Toronto, Anne teaches the core program in mediation. She is published nationally and provincially in the area of health care and dispute management and has co-authored the professional risk management resource, A Nurse's Practical Guide to the Law (Canada Law Book).

    Judith and Anne are principals of Mediated Solutions Incorporated and are known for their dynamic, informative team teaching style, and ability to innovatively apply theoretical concepts to real-life problems that organizations face day-to-day.