Managing Abusive Behaviour in Today's Health Care Environment

Dates and Locations Agenda Hotel Information
Who should attend Workshop Fee About the Facilitators
About the Program Registration Form
Workshop Dates and Locations
Organizations wishing to offer this workshop "in-house" for their staff can contact Quality Development Workshops for details and the organizational rate.
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Who should attend:

This workshop will be of interest to all nurses and other health care disciplines (including physiotherapists, social workers, occupational therapists, respiratory therapists, etc.) working with clients in acute care, long-term care, and home settings.   Providing client service in today's health care environments requires skills and techniques to manage abusive behaviour.

If you are a direct caregiver and want to better understand difficult client behaviour, then this workshop is for you.

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Objectives:
As a participant you will:
  • understand the concept of abusive behaviour
  • be able to articulate a framework for understanding difficult client behaviour
  • learn strategies to deal with abusive/difficult behaviour
  • understand your role in advocating for the client and family
  • explore alternate methods of coping

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    Agenda:
    0745 - 0845: Registration
    0845 - 0900: Introduction
    0900 - 1200:
  • What is abusive behaviour?
    		•
    (includes break)
  • Current research findings
    		•
  • Problem areas defined
    		•
  • Current problems in practise
    		•
  • Group work
    		•
    1200 - 1300: Lunch
    1300 - 1600:
  • Alternative methods of coping
    		•
    (includes break)
  • Defining the client's real wishes
    		•
  • Walk the talk
    		•
  • Facilitating more appropriate responses                       
    		•
  • Changing our thinking
    		•
  • Group work/practice issues
    		•
    1600 - 1630: Wrap up and Evaluation

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    About the Program:

    The workshop will be interactive and experiential.   The group work will provide the participants with hands-on experience in understanding the material provided in a workbook.   The design of the workshop will allow you to explore practice issues from your experience while you enjoy the opportunity to collaborate with colleagues.

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    Managing Abusive Behaviour Registration Form

    Please print

    Name:__________________________________________________________
    Title/Position:____________________________________________________
    Institution/Agency:_______________________________________________
    Street:___________________________________________________________
    ________________________________________________________________
    City:____________________________________________________________
    Province:________________     Postal Code:_________________

    Mailing Address:

    Street:___________________________________________________________
    ________________________________________________________________
    City:____________________________________________________________
    Province:________________     Postal Code:_________________

    Telephone:

    Home: (______)_____________    Work: (______)________________
    Fax:     (______)_____________

    Register me for:

    To Be Announced

    Space is limited to facilitate group work and case studies...register early

    Enrollment is limited to facilitate simulations and to maximize individual problem solving and feedback.

    Registration will be confirmed upon receipt of registration AND payment.

    Cancellations must be received in writing three weeks before the workshop date.   All refunds are subject to a $75.00 administration charge.

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    Workshop Fee

    Fee: $185.00 + $12.95 (GST) = $197.95
            GST # 893597146-RT0002
            (Fee includes lunch, breaks, and workshop material)

    Method of Payment:
             Personal Cheque                  Agency Cheque
            Quality Development Workshops
             Mastercard
            Credit card number:________________________________
            Expiry date:______________________________________
            Signature:________________________________________
    Mail this registration form (including payment) to:
            Quality Development Workshops
            59 Densgrove Road,
            Scarborough, Ontario
            M1G 2A2

    Or fax to: (416) 439-1691

    Telephone: (416) 431-5085
    E-mail:     gcainc@idirect.com
    Web page: http://webhome.idirect.com/~gcainc

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    Hotel Information

    Rooms are available for the workshop attendees.   Please make your reservations directly with the hotel.   You must identify yourself as attending the workshop to qualify for the special rate.   Book Early!


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    About the Facilitator

    Wendy Kasta, R.N., MScN.
    Wendy Kasta is a Clinical Nurse Specialist in Mental Health Nursing.   She has practiced and taught in a variety of health care settings.   She has conducted research on the experience of abusive clients and families.   Wendy has held the position of Director Nursing Practice, Clinical Nurse Specialist, and consultant to St. Elizabeth Visiting Nurses.

    Wendy has participated in research projects related to abuse and the nurse, and published the results.    During her career, many nurses have spoken to her about experiencing abusive patients and families, and this has led her to do research with colleagues on the topic of abusive behaviour.

    Wendy has spoken on the topic of abuse at international and national conferences and offers a unique perspective on the difficulties nurses face in today's health care environments.