Achieving Quality in Health:
Taking Responsibility for Performance

"With quality on the minds of all in health care, it is a challenge to find an approach that is simple, cost-effective, fits with organizational mission and culture, and is relevant to practice. Health Quality Achievement gave us a framework that fulfilled these needs." Director, Quality and Professional Services St. Boniface General Hospital, Winnipeg

Facilitator
Christopher Wilson, Ph.D

"What are the ways health care organizations can create the best place in the world for people to work and the best place for anyone to receive care? How do we make it happen within the fast-paced cycle of change, increasing workloads, survival mindsets, tired people, continuous financial cuts, and cultures marinated in old patterns of thinking, practice, and relationships?"

Who Should Attend	Agenda	Hotel Information
Objective	Registrations and Fees	About the Facilitator
Workshop Outline	Locations and Dates

Who Should Attend

Anyone who is struggling with developing performance indicators and would like the opportunity to work through the process in a workshop environment that is practical, experiential and interactive. All managers in the health care system, doctors, nurses, allied health professionals, and support services personnel from acute care, long-term care, community, and public health would benefit from this workshop.

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Objective

By the end of the workshop all participants will have had an opportunity to develop indicators, by having developed one "outcome indicator" for their own department/program.

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Workshop Outline

This workshop has been designed to be practical, experiential, and enjoyable, using a combination of didactic presentation and small group work as you work through the indicator development process.

Organizations wishing to have "in-house" consultation.
The author of Achieving Quality in Health, Christopher Wilson PhD., will work with you and the teams within your organization to develop indicators that will allow you and them to manage the quality of clinical work. He is available on a consulting basis to assist you with your organization's journey to developing a quality management model based on performance indicators.
Contact Quality Development Workshops.

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Agenda:

0730 - 0830: Registration

0830 - 1200:

Basic Steps in Indicator Development

Ends, prescriptions and promises
Fashioning the indicators
Gathering and reporting the data
Teaching indicator development to others

Why Indicators? and Why Now?

Indicators as a universal language - to inform, to rank, and to account.
The call for accountability in health care
CCHSA's new accreditation model for 2000
Healthcare quality achievement

1200 - 1300: Lunch

1300 - 1600:

Indicators - What? How Many? and How Often?

Team indicators and system indicators
Wilson's hierarchy, measuring outcome, technical quality, client satisfaction, service quality, risk and staff participation
Building indicator sets for teams/departments

From Indicators to Report Cards

Indicators for quality improvement
Indicator sets for accountability
Instrument panels for corporate governance
Report cards for the community

1600 - 1615: Wrap up and evaluation

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Achieving Quality in Health Workshop Registration Form and Workshop Fee

Please print

Name:_____________________________________________________
Title/Position:_______________________________________________
Institution/Agency:__________________________________________
Street: _____________________________________________________
City: ______________________________________________________
Province: _______________________ Postal Code: ________________

Street: _____________________________________________________
City: ______________________________________________________
Province: _______________________ Postal Code: ________________

Telephone:

Work:	(_____)	____________________
Fax:	(_____)	____________________
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Fee:	$325.00 + $22.75 (GST) = $347.75
(Fee includes lunch, breaks, and workshop material)

Method of Payment:
Personal Cheque		Agency Cheque
Make Personal cheque payable to:
Quality Development Workshops
Credit Card (Mastercard only)

Mastercard number: _________________________________________
Expiry date: M_____________________/Y_______________________
Signature: _________________________________________________

Mail this registration form (including payment) to:

	Quality Development Workshops
	59 Densgrove Road
	Scarborough, Ontario
	M1G 2A2

Or fax to: (416) 439-1691

Telephone: (416) 431-5085
Toll-free: 1 (877) 733-4813
E-mail: gcainc@idirect.com
Web site: http://webhome.idirect.com/~gcainc

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Locations and Dates of Workshops

Register Me For:
Vancouver, British Columbia · November 9, 1999 Best Western Listel Vancouver, 1300 Robson Street Telephone: (604) 684-8461 Fax: (604) 684-7092
Calgary, Alberta · November 10, 1999 Ramada Inn Crowchild Inn, 5353 Crowchild Trail N.W. Telephone: (403) 288-5353 Fax: (403) 286-8966
Toronto, Ontario · November 12, 1999 Delta Toronto East Hotel, 2035 Kennedy Road Telephone: (416) 299-1500 Fax: (416) 299-8959
Ottawa, Ontario · November 16, 1999 Novotel Ottawa Hotel, 33 Nicholas Street Telephone: (613) 230-3033 Fax: (613) 230-7865
Fredericton, New Brunswick · November 17, 1999 Sheraton Inn Fredericton, 225 Woodstock Road Telephone: (506) 457-7000 Fax: (506) 457-4000

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Hotel Information

Please make your reservations directly with the hotel. You must identify yourself as attending the workshop to qualify at hotels offering special workshop rates.

Book Early!

Workshop registration will be confirmed upon receipt of registration AND payment.

Space is limited... register early

Cancellations must be received in writing three weeks before the workshop date in order to issue a refund. Refunds are subject to a $75.00 administration charge.

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About the Facilitator

Christopher Wilson, Ph.D. is an educator who teaches and consults in health care governance and quality management in Canada and the United Kingdom. He held the appointment of Honorary Fellow of Manchester University from 1992 to 1998, for his work in Quality Assurance. Prior to establishing his consulting practice in 1992, he had extensive experience in hospitals, first in the United States and then in Canada. During his 14 years with the Ontario Hospital Association, Wilson acted as a management consultant to member hospitals, particularly the rural and Northern hospitals, for whom he had to design workable models for quality and service effectiveness.

Dr. Wilson has been a keynote speaker at national and provincial sessions across Canada and has presented at international meetings in Britain and Europe. He is widely published in scholarly and professional journals. He has five books to his credit: Hospital-wide Quality Assurance, 1978; Governing with Distinction-Evaluation Models for Hospital Boards, 1988; New on Board: Essentials of Governance for Hospital Trustees, 1991; QA/QI: Strategies in Health Care Quality, 1992; and his most recent publication, Achieving Quality in Health, 1999.

Life-long learning through Quality Development Workshops