| Dates and Locations | Agenda | Workshop Fee |
| Who should attend | About the Program | Hotel Information |
| Objectives | Registration Form | About the Facilitators |
| Organizations wishing to offer this workshop "in-house" for their staff can contact Quality Development Workshops for details and the organizational rate. |
Health care professionals (including physicians, social workers, dietitians, physiotherapists, etc.), health care
administrators (including acute care, long-term care, public health and the community), patient advocates, and members
of district health councils, hospital boards and other health care governing bodies.
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| 0745 - 0845: | Registration | 0845 - 0900: | Introduction | 0900 - 1200: | (includes break) | relations and employment matters | 1200 - 1300: | Lunch | 1300 - 1545: | (includes break) | restructuring, and integration of health care services | complaints, and care disputes between members of the | multi-disciplinary team. | 1545 - 1600: | Wrap up and Evaluation |
Alternative dispute resolution (ADR) is a series of processes, skills, and techniques utilized to resolve conflict outside traditional litigation and adversarial processes. ADR can include negotiation, facilitation, fact-finding, mediation, arbitration, and team building. In the health care setting, conflict is exacerbated by multiple parties, vulnerable clients, health care professionals with differing areas of expertise and levels of accountability, as well as the uncertainty of restructuring and reduced budgets. The program utilizes lecture format, group discussion, hands-on exercises, role playing, and case studies.
To Top Of PageEnrollment is limited to facilitate simulations and to maximize individual problem solving and feedback.
Registration will be confirmed upon receipt of registration AND payment.
Cancellations must be received in writing three weeks before the workshop date. All refunds are subject to a
$75.00 administration charge.
Rooms are available for the workshop attendees at a
special rate for each hotel. Please make your reservations directly with
the hotel. You must identify yourself as attending the workshop to qualify
for the special rate.
Book Early!
Judith H. Clarkson, R.N., B.A., LL.B.
Judith Clarkson has an extensive background in health care and public
utilities, and is experienced in human resources, labour relations, and
organizational issues. With professional designations in both law and
nursing, she currently practices, teaches, and consults about dispute
prevention, management, and resolution in a wide range of public and
private contexts. Judith has a wide range of experience as a facilitator, a
fact-finder, and a mediator, and has conducted group team building and
executive negotiation coaching.
Anne E. Grant, R.N., LL.M., C. Med.
Qualified as a registered nurse, a lawyer, and a mediator, Anne Grant
practices conflict management and dispute resolution full-time. She has
designed systems for managing disputes in the insurance industry and health
care. As a member of the Dispute Resolution faculty group at the University
of Toronto, Anne teaches the core program in mediation. She is published
nationally and provincially in the area of health care and dispute
management and has co-authored the professional risk management resource, A
Nurse's Practical Guide to the Law (Canada Law Book).
Judith and Anne are principals of Mediated Solutions Incorporated and are
known for their dynamic, informative team teaching style, and ability to
innovatively apply theoretical concepts to real-life problems that
organizations face day-to-day.