EMOTIONAL INTELLIGENCE & EMOTIONAL COMPETENCE

 

EMOTIONAL INTELLIGENCE:

A form of intelligence relating to the emotional side of life, such as the ability to recognize and manage one's own and others' emotions, to motivate oneself and restrain impulses, and to handle interpersonal relationships effectively.

 

The Ten Habits of Emotionally Intelligent People
Copyright 1999 Steve Hein, The EQ Institute - May be copied for educational uses.

High EQ people:

1. Label their feelings, rather than labeling people or situations. "I feel impatient." vs "This is ridiculous."

"I feel hurt and bitter". vs. "You are an insensitive jerk."

"I feel afraid." vs. "You are driving like a idiot."
2. Distinguish between thoughts and feelings. Thoughts: I feel like...& I feel as if.... & I feel that

Feelings: I feel: (feeling word)
3. Take responsibility for their feelings. "I feel jealous." vs. "You are making me jealous."
4. Use their feelings to help them make decisions. "How will I feel if I do this?" "How will I feel if I don't"
5. Show respect for other people's feelings. They ask "How will you feel if I do this?" "How will you feel if I don't."
6. Feel energized, not angry. They use what others call "anger" to help them feel energized to take productive action.
7. Validate other people's feelings. They show empathy, understanding, and acceptance of other people's feelings.
8. Practice getting a positive value from their negative emotions. They ask themselves: "How do I feel?" and "What would help me feel better?"

They ask others "How do you feel?" and "What would help you feel better?"
9. Don't advise, command, control, criticize, judge or lecture to others. They realize it doesn't feel good to be on the receiving end of such behavior, so they avoid it.
10. Avoid people who invalidate them, or don't respect their feelings. As much as possible, they choose to associate only with other people with high EQ.

EMOTIONAL COMPETENCE:

"A learned capability based on emotional intelligence that results in outstanding performance at work. Our emotional intelligence determines our potential for learning the practical skills based on the five elements : self-awareness, motivation, self-regulation, empathy, and adeptness in relationships. Our emotional competence shows how much of that potential we have translated into on-the-job capabilities." (Goleman, Working with Emotional Intelligence)

The table below lists Golemans' 5 dimensions of emotional intelligence and the 25 emotional competencies.

The emotional intelligence capabilities are Independent (each contributes to job performance);Interdependent (each draws to some extent on certain others with strong interactions);Hierarchical (the emotional intelligence capabilities build upon one another);Necessary, but not sufficient (having an emotional intelligence doesn't guarantee the competencies will be demonstrated); Generic (different jobs make differing competence demands.

THE EMOTIONAL COMPETENCE FRAMEWORK

Personal Competence

SELF-AWARENESS
  • Emotional Awareness:recognizing one's emotions and their effect
  • Accurate Self-assessment: knowing one's strengths and limits
  • Self-confidence: A strong sense of one's self-worth and capabilities
SELF-REGULATION
  • Self-control: Keeping disruptive emotions and impulses in check
  • Trustworthiness: Maintaining standards of honesty and integrity
  • Conscientiousness: Taking responsibility for personal performance
  • Adaptability: Flexibility in handling change
  • Innovation: Being comfortable with novel ideas, approaches and new information
MOTIVATION
  • Achievement drive: Striving to improve or meet a standard of excellence
  • Commitment: Aligning with the goals of the group or organization
  • Initiative: Readiness to act on opportunities
  • Optimism: Persistence in pursuing goals despite obstacles and setbacks

Social Competence

EMPATHY
  • Understanding others: sensing others' feelings and perspectives, taking an active interest in their concerns
  • Developing others: Sensing others development needs and bolstering their abilities
  • Service orientation: Anticipating, recognizing, and meeting customers' needs
  • Leveraging diversity: Cultivating opportunities through different kinds of people
  • Political Awareness: Reading a group's emotional currents and power relationships
SOCIAL SKILLS
  • Influence: Wielding effective tactics for persuasion
  • Communication: Listening openly and sending convincing messages
  • Conflict management: Negotiating and resolving disagreements
  • Leadership: Inspiring and guiding individuals and groups
  • Change Catalyst: Initiating or managing change
  • Building bonds: Nurturing instrumental relationships
  • Collaboration and cooperation: Working with others toward shared goals
  • Team capabilities: creating group synergy in pursuing collective goals

The competencies:

PERSONAL COMPETENCE

SELF-AWARENESS

  1. Emotional Awareness-- People with this competence:
    Know which emotions they are feeling and why
    Realize the links between their feelings and what they think and say
    Recognize how their feelings affect their performance
    Have a guiding awareness of their values and goals

  2. Accurate Self-Assessment -- People with this competence:
    Are aware of their strengths and weaknesses
    Reflective, learning from experience
    Open to candid feedback, new perspectives, continuous learning, and self-development
    Able to show a sense of humour and perspective about themselves
    BLIND SPOTS: Blind Ambition-need to win or be right at any cost
    Unrealistic Goals- sets overly ambitious, unattainable goals for group
    Relentless Striving- compulsively hardworking at expense of all else, vulnerable to burnout
    Drives Others-pushes others too hard, takes over instead of delegating
    Power Hungry- seeks power for own reason rather than for company
    Insatiable need for recognition- addicted to glory-takes credit for other's work and blames them for mistakes
    Preoccupation with Appearance-needs to look good at all costs-craves material trappings
    Need to seem perfect-enraged by or rejects criticism, can't admit mistakes

  3. Self Confidence --People with this competence:
    Present themselves with self-assurance; have "presence"
    Can voice views that are unpopular and go out on a limb for what is right
    Are decisive, able to make sound decisions despite uncertainties and pressures

SELF-REGULATION

  1. Self-control --People with this competency:
    Manage their impulsive feelings and distressing emotions well
    Stay composed, positive and unflappable even in trying moments
    Think clearly and stay focused under pressure

  2. Trustworthiness and conscientiousness --People with this competency:
    Trustworthiness-    -Act ethically and are above reproach
    Build trust through their reliability and authenticity
    Admit their own mistakes and confront unethical actions in others
    Take tough, principled stands even if they are unpopular
    Conscientiousness --Meet commitments and keep promises
    Hold themselves accountable for meeting their objectives
    Are organized and careful in their work

  3. Innovation and Adaptability --People with this competency:
    Innovation     - Seek out fresh ideas from a wide variety of sources
    Entertain original solutions to problems
    Generate new ideas
    take fresh perspectives and risks in their thinking
    Adaptability - Smoothly handle multiple demands, shifting priorities, and rapid change
    Adapt thier responses and tactics to fit fluid circumstances
    Are flexible in how they see events

MOTIVATION

  1. Achievement Drive --People with this competency:
    Are results-oriented, with a high drive to meet their objectives and standards
    Set challenging goals and take calculated risks
    Pursue information to reduce uncertainty and find ways to do things better
    Learn how to improve their performance

  2. Committment --People with this competency:
    Readily make sacrifices to meet a larger organizational goal
    Find a sense of purpose in the larger mission
    Use the group's core values in making decisions and clarifying choices
    Actively seek out opportunities to fulfill the group's mission

  3. Initiative and Optimism --People with this competency:
    Initiative:     Are ready to seize opportunities
    Pursue goals beyond what's required or expected of them
    Cut through red tape and bend the rules when necessary to get the job done
    Mobilize others through unusual, enterprising efforts
    Optimism: Persist in seeking goals despite obstacles and setbacks
    Operate from hope of success rather than fear of failure
    See setbacks as due to manageable circumstance rather than personal flaw

SOCIAL COMPETENCE

EMPATHY

  1. Understanding Others --People with this competency:
    Are attentive to emotional cues and listen well
    Show sensitivity and understand others' perspectives
    Help out based on understanding other people's needs and feelings

  2. Developing Others --People with this competency:
    Acknowledge and reward people's strengths and accomplishments
    Offer useful feedback and identify people's needs for further growth
    Mentor, give timely coaching, and offer assignments that challenge and foster a person's skills

  3. Service Orientation --People with this competency:
    Understand customers/clients needs and math them to services of products
    Seek ways to increase customers' satisfaction and loyalty
    Gladly offer appropriate assistance
    Grasp a customer's perspective, acting as a trusted advisor

  4. Leveraging Diversity --People with this competency:
    Respect and relate well to people from varied backgrounds
    Understand diverse worldviews and are sensitive to group differences
    See diversity as opportunity, creating an environment where diverse people can thrive
    Challenge bias and intolerance

  5. Political Awareness --People with this competency:
    Accurately read key power relationships
    Detect crucial social networks
    Understand the forces that shape views and actions of clients, customers, or competitors
    Accurately read organzational and external realities


SOCIAL SKILLS

  1. Influence --People with this competency:
    Are skilled at winning people over
    Fine-tune presntations to appeal to the listener
    Use complex strategies like indirect influence to build consensus and support
    Orchestrate dramatic events to effectively make a point

  2. Communication --People with this competence
    Are effective in give-and-take, registering emotional cues in attuning their message
    Deal with difficult issues straightforwardly
    Listen well, seek mutual understanding, and welcome sharing of information fully
    Foster open communication and stay receptive to bad news as well as good

  3. Conflict Management --People with this competency:
    Handle difficult people and tense situations with diplomacy and tact
    Spot potential conflict, bring disagreements into the open and help to de-escalate
    Encourage debate and open discussion
    Orchestrate win-win solutions

  4. Leadership --People with this competency:
    Articulate and arouse enthusiasm for a shared vision and mission
    Step forward to lead as needed, regardless of poeition
    Guide the performance of others while holding them accountable
    Lead by example

  5. Change Catalyst --People with this competency:
    Recognize the need to change and remove barriers
    Challenge the status quo to acknowledge the need for change
    Champion the change and enlist others in its pursuit
    Model the change expected of others

  6. Building Bonds --People with this competency:
    Cultivate and maintain extensize informal networks
    Seek out relationships that are mutually beneficial
    Build rapport and keep others in the loop
    Make and maintain personal friendships among work associates

  7. Collaboration and Cooperation --People with this competency:
    Balance a focus on task with attention to relationships
    Collaborate, sharing plans, information and resources
    Promote a friendly, coooperative climate
    Spot and nurture opportunities for collaboration

  8. Team Capabilities --People with this competency:
    Model team qualities like respect, helpfulness, and cooperation
    Draw all members into active and enthusiastic participation
    Build team identity, esprit de corps, and commitment
    Protect the group and its reputation, share credit

RESOURCES:

Books:
Emotional Intelligence by Daniel Goleman (1995), Working with Emotional Intelligence by Daniel Goleman (1998)

Online test of Emotional Intelligence visit

Daniel Goleman's Emotional Intelligence Test or

CYBERIA SHRINK- EMOTIONAL INTELLIGENCE QUIZ

Links and resources for Emotional Intelligence see

EQI.org

The Consortium for Research on Emotional Intelligence in Organizations

 

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