1. Management and leadership are two words for the same thing. True False
2. Theory X beliefs include
a) Mental and physical work are as natural as play, given favourable conditions
b) People typically prefer to be directed rather than to take responsibility.
c) People can learn not only to accept, but actually to seek out responsibility,
under suitable working conditions.
d) all of the above
e) none of the above
3. McGregor is a Theory X boss. He is autocratic and paternalistic. His leadership
style is most effective if
a) his workers are struggling to satisfy lower level needs
b) his workers are concerned about safety and survival
c) his workers are living at subsistence levels
d) all of the above
e) none of the above. People are motivated primarily by higher level needs
4. Tom is the manager of a hightech software engineering company. Tom's engineers
all make over 70,000 K a year. He wants to achieve maximum creativity from his
developers. To this end, he should
a) give them a lot of leeway in working hours, as long as the projects are completed
b) recognize and praise the workers whenever their software is successful
c) give workers the opportunities to go to conferences to build their knowledge
d) all of the above
e) none of the above. Workers are only motivated by cash.
5. According to Tannenbaum and Schmidt, there are many factors which determine
the kind of leadership in an organization. These factors might include a manager's
a) personal values
b) levels of security/insecurity
c) confidence in subordinates
d) individual leadership tendencies
e) all of the above
6. Which of the following indicates the strongest level of boss-centred leadership?
a) Manager permits subordinates to function within limits defined by superior
b) Manager defines limits, asks group to make decision
c) Manager presents ideas and invites questions
d) Manager makes decision and announces it
e) Manager "sells" decision
7. Even though employee-centred leaders are preferable to job-centred leaders, one-third of work units led by employee-centred leaders were low in performance. True False
8. At M4 maturity level, a worker is
a) able and willing
b) unable and unwilling
c) able, but unwilling
d) unable, but willing
e) able and willing, but too busy to take on new responsibilities
9. __________ conflict involves a choice between two equally attractive alternatives,
__________ conflict involves a choice between two equally unattractive alternatives,
and __________ conflict involves a choice between alternatives that both possess
both attractive and unattractive features.
a) Approach-approach, avoidance-avoidance, approach-avoidance
b) Approach-avoidance, avoidance-avoidance, approach-aapproach
c) Avoidance-avoidance, approach-avoidance, approach-approach
d) Approach-approach, approach-avoidance, avoidance-avoidance
10. Conflict is always bad. True False
11. Ted and Fred both see conflict as normal and commonplace. They are not
afraid to look at problems realistically and negotiate a solution. Their orientation
towards conflict is
a) passive
b) defensive
c) aggressive
d) constructive
e) passive-aggressive
12. One advantage of the Shark conflict management style is that __________.
One disadvantage of the Shark conflict management style is that __________.
a) better decisions can be made with this style, hostility toward the person
using this style can develop
b) it helps to maintain stable relationships, conflicts remain unsolved
c) relationships are maintained, giving in to another in conflict may not be
productive
d) relationships are maintained and conflicts are removed relatively quickly,
compromise sometimes creates less than ideal outcomes
e) solutions are found that are agreeable to all parties, solving every conflict
consumes a great deal of time and effort
13. The Collaborating Owl conflict management style is appropriate to use when
a) conflict resolution is urgent or when decisive action is vital.
b) gathering information is more important than an immediate decision and confrontation.
c) harmony and stability are valued and when trying to minimize losses in situations
where you are outmatched and losing.
d) all conflicting people are equal in power and have strong interests in different
solutions.
e) time is not a concern.
14. Michelle is depressed and unmotivated. She doesn't much care about the
outcome of any conflict and she doesn't really value other people's feelings.
In a conflict she is likely to use
a) Avoiding
b) Compromising
c) Accommodating
d) Collaboration
e) Competing
f) b or d
15. According to your textbook, daily hassles can, collectively, be as stressful as major life events. True False
16. According to your text, people with the Type A personality rarely suffer from a sense of time urgency. True False
17. What are the two types of pressure outlined in your textbook?
a) pressure to perform, pressure to conform
b) pressure to win, pressure to perform
c) pressure to conform, pressure to excel
d) pressure to win, pressure to improve
e) pressure to perform, pressure to excel
18. In the exhaustion stage of the General Adaptation Syndrome model, damage to the body due to stress can be permanent. True False
19. According to Hans Seyle, bodily responses to earthquakes, firings, poisonous snakes, bungee jumping and exams are all physiologically identical. True False
20. High sensation seekers may actually experience stress if they experience too little stimulation. True False
21. Hans Seyle's General Adaptation Syndrome model focuses on __________, while
Albert Ellis' A-B-C model focuses on __________.
a) the cognitive aspects of stress, the physical aspects of stress
b) the physical aspects of stress, the cognitive aspects of stress
c) the physical aspects of stress, the emotional aspects of stress
d) the cognitive aspects of stress, the emotional aspects of stress
22. The A, B , and C in Albert Ellis's model stand for
a) Analysis of situation, Beliefs about self, and Cognitive re-evaluation.
b) Activating event, what is Believed, Consequences.
c) Activating event, what is Believed, Correction of irrational belief.
d) none of the above
23.__________ suggested that the greatest meaning in life is found in self-transcendence.
a) Sigmund Freud
b) B.F. Skinner
c) Terence Picton
d) Viktor Frankl
24. In the Enneagram model of personality, the path to integration involves
a) the display of characteristics of other personality types.
b) the display of characteristics of those we admire.
c) the movement in different directions from a person's basic type.
d) none of the above
25. Viktor Frankl proposed that life has three dimensions. They are
a) somatic or physical, mental, and spiritual.
b) internal, external, and public.
c) somatic or physical, emotional, and spiritual.
d) public, mental, and spiritual.
26. Viktor Frankl believed that pleasure seeking and self-absorption cannot ultimately lead to meaning and lasting life satisfaction. True False
27.Viktor Frankl believed that meaning should be imposed on individuals if necessary. True False