Clients Served By Status Table 2 
 
 STATUS OF PERSONS SERVED PERCENTAGE
REFUGEES  35
 PERMANENT RESIDENTS  43
 OTHERS  22
 SIAO serves clients through four types of contacts: appointment, drop-ins, telephone, and letters/faxes. In 1994, our statistics show 38% telephone services, 32% drop-ins, 23% appointments, and 7% (other) 
Table 1 depicts persons served by age category since 1991 while Table 2 and Table 3 show status of persons served vs. percentage and  services provided vs. persons seen, respectively. 

Volunteers carry out most of the services. There are three full times and four part-time paid staff.  The volunteers come mainly from members of the Organization although Board members represent the core. When volunteers are recruited, an orientation process is followed. The volunteer would meet at least one of the Board to discuss the agency's mandate as well as to discuss  the skills that they can offer to the Organization. Tables 4 & Table 5 show the volunteer and staff resources since 1991.  

 

  
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